Recovery
Anything can go wrong. We’re here to put it right. For the individual motorist, Lantern can put together a bespoke service depending on your needs and how much or far you travel. For all our customers we offer a simple, straightforward pay-on-use service.
The main thing you want to know is that if you break down, you can call a number that puts you directly through to our main operations centre. We’re always on hand, 24 hours a day, 365 days a year.
We have a huge, nationwide network of dependable breakdown and recovery agents, windscreen repairers, locksmiths and replacement vehicles as well as a range of other specialist emergency services. It’s just a question of ascertaining what you need and how best to get those services to you.
We measure levels of customer satisfaction through regular customer feedback surveys. In recent surveys, customers were asked to rate Lantern on a scale of 1 to 7. Customers regularly give us a 6 or 7 rating. They said:
- 95% would recommend us to a friend
- 91% are totally satisfied with the service provided
- 90% of inbound calls are answered within 20 seconds
We’re here for all your breakdown and recovery needs.
Call 0844 247 6090 for more information.
- Breakdown Recovery
- Commercial Recovery
- European Recovery
Latest News
Aquisition of Arthur Jones Vehicles
03 December 2012 We have been busy over the last few weeks bringing in new additions to the company.
Aquisition of HRS Recovery
03 December 2012 We have bought out a company known as HRS – Hertfordshire Recovery Services, formerly known as HRS Harpenden Recovery Services.
What our customers are saying about us
23 October 2012 Mrs M rang us to tell us that she had been left in a nightmare scenario when her son broke down but our recovery driver was an “absolute star and made the whole process so easy”.